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Privacy Policy

Last updated 15 September 2026

Kohwan (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us while planning and booking your Kashmir holiday.

1. Information We Collect

When you make an enquiry, booking or payment, we may collect your name, email address, phone number, billing details, travel dates, number of travellers and any preferences or special requirements you provide.

2. How We Use Your Information

To process bookings, payments and confirmations
To arrange hotels, transport, permits and activities on your behalf
To respond to enquiries and provide on-trip support
To send booking-related updates and, with consent, occasional travel offers

3. Sharing of Information

We share only the details necessary to deliver your trip with our trusted partners, hotels, houseboats, transporters and activity operators. We do not sell or rent your personal information to third parties.

4. Payments

Online payments are processed through secure, PCI-DSS compliant payment gateways (such as Razorpay). We do not store your full card or banking details on our servers.

5. Cookies

Our website may use cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings at any time.

6. Data Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by writing to us at bhatadventuresportsgulmarg@gmail.com.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

9. Contact Us

Kohwan, Gondola Road, Near Ice Rink, Opposite Hotel Kolahoi Green Heights, Gulmarg, District Baramulla, Jammu and Kashmir – 193403 · +91 7889522554 · bhatadventuresportsgulmarg@gmail.com

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.

Terms & Conditions

Last updated 15 September 2026

These Terms & Conditions govern all bookings made with Kohwan. By confirming a booking, you agree to the terms below.

1. Bookings & Confirmation

A booking is confirmed only after we receive the required advance and issue a written confirmation. An advance of 25–50% of the package value is generally required at the time of booking, with the balance due before the trip commences.

2. Pricing

All prices are quoted in Indian Rupees (₹) and are per person unless stated otherwise.
Prices may change due to fuel, taxes, hotel tariffs or government levies before confirmation.
Peak-season, festival and long-weekend rates may differ from listed prices.

3. Identification & Permits

Travellers must carry valid government photo ID. Certain areas of Jammu & Kashmir may require special permits, which we will assist in arranging where applicable.

4. Traveller Responsibilities

Guests are responsible for arriving on time for transfers and activities, following the guidance of guides and local authorities, and behaving responsibly toward the environment and local communities.

5. Changes & Cancellations

Amendments and cancellations are governed by our Cancellation Policy and Refund Policy.

6. Force Majeure

Kohwan is not liable for delays, changes or cancellations caused by events beyond our control, including snowfall, landslides, road or highway closures, strikes, weather, or government advisories. In such cases we will offer the best possible alternative, reschedule or refund as per policy.

7. Liability

We act as a booking facilitator between you and service providers. We are not liable for personal injury, loss or damage arising from activities operated by third parties, though we partner only with reputable, licensed operators.

8. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Srinagar, Jammu & Kashmir.

9. Contact Us

Kohwan, Gondola Road, Near Ice Rink, Opposite Hotel Kolahoi Green Heights, Gulmarg, District Baramulla, Jammu and Kashmir – 193403 · +91 7889522554 · bhatadventuresportsgulmarg@gmail.com

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.

Refund Policy

Last updated 5 October 2026

This Refund Policy explains how and when refunds are issued for bookings made with Kohwan.

1. Eligibility

Refunds are calculated according to our Cancellation Policy, based on how far in advance the cancellation is received and any non-refundable supplier costs already incurred.

2. Cancelling 21 to 30 Days Before Travel

You can cancel any package 21 to 30 days before your travel date and get a refund. A cancellation fee is taken from the refund. We tell you the exact fee in writing before we send the money back.

This applies to every package we sell, including ski packages, Kashmir tours and stays.

3. How Refunds Are Processed

Refunds are made to the original payment method used at booking.
Approved refunds are processed within 7–14 business days; bank/gateway timelines may add a few days.
Payment-gateway or transaction charges (where applicable) may be deducted.

4. Non-Refundable Items

Airfare, permits, entry tickets, peak-season hotel/houseboat advances and any pre-paid, non-recoverable supplier costs are non-refundable.

5. Unused Services

No refund is payable for unused services, voluntarily skipped components, late arrivals or early departures once a trip has begun.

6. Force Majeure

Where a trip is disrupted by events beyond our control, we will refund all recoverable amounts after deducting non-refundable supplier costs, or offer a credit/reschedule of equal value.

7. Contact Us

For any refund query, write to bhatadventuresportsgulmarg@gmail.com or call +91 7889522554.

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.

Cancellation Policy

Last updated 5 October 2026

We understand that plans can change. The following cancellation charges apply to confirmed bookings and are calculated on the total package value.

1. How to Cancel

All cancellation requests must be made in writing to bhatadventuresportsgulmarg@gmail.com. Charges are calculated from the date we receive your written request.

2. Cancellation Charges

Days before travel	Cancellation charge
60 days or more	10% of package value
60 – 45 days	25% of package value
45 – 30 days	50% of package value
30 – 21 days	Refund given, minus a cancellation fee
Less than 15 days / no-show	100% (no refund)

For cancellations 21 to 30 days before travel, see our Refund Policy: you get a refund minus a cancellation fee, on any package.

3. Non-Refundable Components

Airfare and train tickets (governed by the carrier’s rules)
Houseboat and hotel bookings during peak season and festivals
Special permits, entry tickets and pre-paid activity charges
Any advance already paid to suppliers on your behalf

4. Amendments

Date changes or amendments are subject to availability and any difference in tariff, and may attract a nominal amendment fee. We always try to accommodate changes wherever possible.

5. Cancellation by Kohwan

If a trip must be cancelled due to force majeure, heavy snowfall, road closures, natural events or government advisories, we will offer a reschedule or a refund of recoverable amounts (after deducting non-refundable supplier costs).

6. Refunds

Eligible refunds are processed as per our Refund Policy, typically within 7–14 business days.

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.

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