Policy Centre

This Refund Policy explains how and when refunds are issued for bookings made with Kohwan.

1. Eligibility

Refunds are calculated according to our Cancellation Policy, based on how far in advance the cancellation is received and any non-refundable supplier costs already incurred.

2. How Refunds Are Processed

1. Refunds are made to the original payment method used at booking.
2. Approved refunds are processed within 7–14 business days; bank/gateway timelines may add a few days.
3. Payment-gateway or transaction charges (where applicable) may be deducted.

3. Non-Refundable Items

Airfare, permits, entry tickets, peak-season hotel/houseboat advances and any pre-paid, non-recoverable supplier costs are non-refundable.

4. Unused Services

No refund is payable for unused services, voluntarily skipped components, late arrivals or early departures once a trip has begun.

5. Force Majeure

Where a trip is disrupted by events beyond our control, we will refund all recoverable amounts after deducting non-refundable supplier costs, or offer a credit/reschedule of equal value.

6. Contact Us

For any refund query, write to bhatadventuresportsgulmarg@gmail.com or call +91 7889522554.

Note: This policy is framed in line with Jammu & Kashmir Tourism guidelines and standard travel-trade practice. For any clarification, please contact us before booking.